Refund and cancellation policy

This policy explains cancellation and refund requests for CaseDock paid subscriptions. New Plus, Explorer, and Developer Access subscriptions are processed by Stripe. Existing Paddle subscriptions continue to be managed through Paddle. If this policy conflicts with mandatory consumer rights, those rights apply.

Free trials and billing

The plan price, billing interval, trial duration (if any), renewal date, and applicable taxes are shown at Stripe Checkout before you subscribe. Plus and Explorer include a 3-day free trial; Developer Access does not. Stripe processes payment and provides the customer portal for new subscriptions. Paddle continues to provide the customer portal for existing Paddle subscriptions.

How to cancel

You can cancel a Stripe subscription through the Stripe billing portal linked from your signed-in Membership & billing page. A cancellation scheduled for the end of the billing period stops future renewals; paid access generally remains available through the period already paid for. If Stripe presents another effective date or your local law requires an earlier cancellation, that date or legal requirement applies. There is no cancellation fee.

Existing Paddle subscriptions can be managed through the Paddle portal linked from Membership & billing. Contact [email protected] if you cannot access the relevant portal.

Refund requests

Except where required by applicable law or expressly stated at checkout, subscription charges are not automatically refundable, and canceling a subscription does not by itself refund a charge or create a prorated credit for unused time. Refund requests are reviewed individually, including duplicate or mistaken charges and circumstances required by law. Stripe processes payments for new CaseDock subscriptions and handles any approved refund in accordance with its processes and applicable law.

To request help with a charge, email [email protected] from the email address used at checkout and include the receipt or transaction ID, the charge date, and a brief explanation. Do not send full card numbers or security codes. We will review the request and, where appropriate, coordinate it with Stripe or Paddle, depending on which provider processed the charge.

Contact

Questions about cancellations or refunds: [email protected].